RETURNS and exchanges

  • Hair Extensions worn or installed cannot be returned for health and hygiene reasons.
  • Items must be returned within 14 days of receipt. 
  • Items must be unworn and unwashed.
  • Items must have all tags attached and in their original packaging.
  • Styling tools and accessories cannot be returned.

Defective items can be returned after 7 days of a defect being discovered but in any case no longer than 14 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment.

please email us.

Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund.

For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase.

Quick and easy returns are available in the UAE just email us

Simply re-pack the item in its original packaging with labels and tags still attached.

You will receive an email confirmation of when we will pick up the item and proof of return once the item has been returned to us!

Your refund should be processed within 14 working days of us receiving the item minus shipping and handling fees..

Quick and easy exchanges are available in the UAE according to our return policy just email us  with the color you would like to exchange with

Simply re-pack the item in its original packaging with labels and tags still attached.

You will receive an email confirmation of when we will pick up the item being returned and same time delivery of the exchanged product.

We charge shipping and handling fees of 60aed on delivery for exchanges.

For emergency exchanges in the UAE please call +971557996249.

hair extensions

All of Extensify Beauty Hair extensions are ethically sourced and hand selected. Our Virgin Remy Hair is sourced from Mongolia from donors with no previous history of chemical alterations to their hair. We use only one donor per extension pack resulting in gorgeous hair extensions with an extended life span of up to 12+ months with proper maintenance and care.

Our Raw Hair is sourced from South East Asian countries known for donating or selling their luscious locks directly to us. We're proud to share how our business positively impacts families and communities.

We strongly advise to take your tape in or weft extensions to your stylist for installs and removals. This ensures that the extensions are applied safely in way that will enhance and maintain the health and integrity of your natural hair.

Alternatively book an appointment

We have a team of experts dedicated for installs, removals, refits and anything hair extensions related.

Keep extensions moisturized by washing hair 2-3 times a week. Use dry shampoo and sulphate free products. Comb with THE DETANGLER before rinsing conditioner. Dry hair at low setting.

Use clarifying shampoo for clip in extensions with styling product build up. Follow with hydrating/nourishing mask. Detangle with THE DETANGLER, starting from ends to roots. Air dry and use heat protector for hot tools.

For dark and light hair extensions, use 180-200°C to minimize heat damage.

For a full hair care guide see our HAIR AFTER CARE RITUAL

We offer 4 ways to get color matched: virtual consultation, email photos, instore consultation or clip-in color samples. Variations in color may occur due to device screens and lighting. Email or online matching is not guaranteed.

Any alterations to the color of the hair extensions should be done by a professional.

N.B.*Color alterations can reduce the life span of your extensions .

We do not accept returns on any extensions that have been color altered.


We offer

1. Same Day Delivery in Dubai:

   - Fee: 60 AED

   - This service ensures that your package arrives on the same day in Dubai.

2. Next Day Delivery in Dubai and Abu Dhabi:

   - Fee: 30 AED

   - Your package will be delivered the next working day in Dubai or Abu Dhabi.

3. 2-3 Days Free Delivery in Other Cities:

   - This option is available for all cities in the UAE (excluding Dubai and Abu Dhabi).

   - Your package will be delivered within 2 to 3 working days.

4. International Delivery:

   - Delivery Time: 5-7 working days

   - This option covers deliveries to destinations outside the UAE.

Please note that these shipping policies are subject to change, so it's always a good idea to check with the specific shipping provider for the most up-to-date information.

Yes, international shipping is available and the fee is calculated at checkout according to the final destination of the package.

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