Refund Policy

Thank you for shopping with Extensify Beauty. We are committed to ensuring your satisfaction with your purchase. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

1. Eligibility for Refunds

1.1. We offer refunds on products that meet the following criteria:

• The product is damaged, defective, or not as described.
• You notify us within 2 days of receiving the product.

1.2. For hygiene and safety reasons, hair extensions that have been worn, altered, or have had the tags removed may not be eligible for a refund. Please make sure to inspect the product carefully upon receipt.

2. Refund Process

2.1. To request a refund, please contact our customer support team at info.extensifybeauty@gmail.com within the specified timeframe.

2.2. Provide your order number, a detailed description of the issue, and any relevant photos to support your refund request.

2.3. Our team will review your request and notify you of its approval or denial.

3. Approved Refunds

3.1. If your refund is approved, we will process the refund to the original payment method used for the purchase.

3.2. Please allow 4 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

4. Denied Refunds

4.1. If your refund request is denied, we will provide you with an explanation for the denial.

4.2. You may have the option to exchange the product or receive store credit.